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What is MASC?
MASC is a division of the Lauterbach Group Inc. that sets the standard for all your standard products. MASC supplies numerous products including laser/inkjet labels, tabs and seals, thermal transfer labels and ribbon, intelligent tray tags, repositionable postal notes and more.

Who can I call for questions?
A client services representative is available for all questions at (262) 820-820-8100 between the hours of 8AM to 4:30PM CST.  You also can email questions to [email protected] or ask a quick question on the chat box at the bottom right hand of the screen during our business hours and a customer service representative will be able to help you as soon as possible.

How can I sign up for an account?
To sign up for an account using the MASC store:

Click the My Account button at the top right of the page then "Create Account" button.
Fill out the form including email address and password and your company information.
When finished, click the "Register" button at the bottom of the page.

How do I request samples?
On the top of the page, click Sample Request link. Fill out your information and areas of interest and press "Submit" to receive samples.

How do I check out?
Once you have added your items to your cart, on the top right of the page, click the Cart link.
Once you are in the Shopping Cart page, check your order for the correct items and quantities.
Once those are correct, click “Proceed to Checkout” button.
If not already logged in, click on "Log in to Your Account" to pull up your shipping information.
Verify your shipping and billing addresses, choose shipping method, payment and in the comments area add a note for us including a PO number (if applicable).
Click "Check Out" button to finalize your order.

When am I able to use a credit card or use terms for payment?
For orders that are less than $500.00, we require credit card payments. Only orders that are $500.00 or more may terms be used for online purchases.

For orders that are $500.00 or more, you may use either your terms or a credit card for your payment. There will be an option for payment method during the checkout process. To sign up for credit application/terms, follow the link at the bottom of the page, Credit Application to fill out our term and credit forms.

How can I apply for terms for the Lauterbach Group, MASC?
Click here to download our W9-Form, or use the link at the bottom of the page.

Terms & Conditions
You can access the site’s terms and conditions at the bottom of every page. You also follow this link to review the Terms & Conditions.

How can I use my UPS Account or FedEx Account for my shipment?
During the Checkout and billing information process, enter UPS or FedEx account number in the “Comments” text box.

How to use a promotional code during check out
Continue with shopping/check out process
In checkout page, enter coupon code in box on the right side of the screen. See image for help.

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